- Customer Service Officer (Full-Time, Onsite – Rozelle Campus)
Join a not-for-profit organisation dedicated to lifelong learning!
Sydney Community College is looking for a full-time Customer Service Officer to join our team. This role is fully onsite at our Rozelle campus, with occasional travel to outreach training rooms across Sydney. You will typically work on a rotating roster with a colleague between 8:30 AM – 6:30 PM.
- About the Role
As the first point of contact for our students, you will:
- Provide friendly, professional, and efficient customer service.
- Handle enrolments, queries, and payments with accuracy.
- Assist students with technical support related to course access and registrations.
- Problem-solve and find solutions to customer concerns.
- Support the administration team with student-related tasks.
- Maintain a welcoming and inclusive environment for all learners.
- About You
We are looking for someone who is:
✅ Courteous and calm – professional and welcoming.
✅ A problem solver – quick-thinking and solution-oriented.
✅ Technically capable – comfortable with databases and learning new systems.
✅ Committed to learning – eager to develop skills.
✅ Reliable and professional – delivering excellent service.
- Ideal but not required:
- Experience in student support within an education organisation.
- Familiarity with student or customer database systems.
- What We Offer
- A supportive and inclusive team environment.
- The opportunity to work in a mission-driven organisation.
- Ongoing training and professional development.
- How to Apply
Send your resume and a brief cover letter outlining your suitability for the role to gaida.hovey@sydneycommunitycollege.edu.au.