Listening Skills Course

What you'll learn

Develop strong communication and active listening skills with this practical Listening Skills course in Sydney. Designed for beginners, this short course teaches you how to listen with empathy, read body language, and respond effectively in any professional or personal setting.

Whether you’re managing a team, working in customer service, or collaborating with colleagues, effective listening is one of the most powerful tools you can develop. You’ll learn to interpret nonverbal cues, engage meaningfully in conversations, and turn information into action. By the end of this course, you’ll be able to connect more deeply with others, resolve conflict calmly, and lead conversations with confidence and emotional intelligence.

Learning outcomes

By the end of this Listening Skills course, you should be able to:

• Demonstrate active listening techniques to improve communication and understanding.
• Recognise nonverbal cues such as body language and tone of voice.
• Apply emotional intelligence to connect with others on a deeper level.
• Practise habits that promote focus, patience, and engagement in conversations.
• Use judgment and timing to contribute effectively during discussions.
• Turn listening insights into meaningful action through reflection and follow-up.

Course content

What will be covered in this Listening Skills course?

Setting Yourself Up for Listening Success

• Create the right environment to stay focused and present.
• Avoid multitasking and distractions to improve concentration.
• Understand how your position, attention, and respect enhance communication.
• Learn why technology can hinder active listening.

Understanding and Using Body Language

• Improve focus through mindful eye contact and positive body language.
• Recognise and interpret gestures, posture, and tone.
• Show attentiveness through small verbal and nonverbal cues.

Improving Conversations Through Listening

• Practise the art of not interrupting and giving others space to speak.
• Connect emotionally by showing empathy and validation.
• Use paraphrasing and reflective listening to confirm understanding.
• Ask thoughtful questions to clarify meaning and deepen discussions.

Turning Listening Into Action

• Enhance listening with effective note-taking strategies.
• Summarise conversations to demonstrate understanding and accountability.
• Build trust through follow-up communication and clarity.
• Strengthen your reputation as a reliable, attentive communicator.

Course Wrap-Up

• Review and practise techniques for long-term listening success.
• Reflect on your growth and plan how to apply new skills in daily interactions.

Intended audience

Who is this Listening Skills course for?
This course is ideal for professionals, managers, and team members who want to strengthen their communication and interpersonal skills. It’s also perfect for anyone seeking to improve collaboration, empathy, and understanding in workplace or personal relationships. No prior experience is required, just a willingness to listen and learn.

Additional information

Please note the following:

This short course offers clear, practical tools to help you listen more effectively and communicate with confidence. With real-world examples and interactive reflection, you’ll learn to stay present, read people accurately, and respond thoughtfully in any situation.

By completion, you’ll have mastered the core principles of active listening, equipping you to build trust, manage relationships, and become a more effective communicator in your professional and personal life.