Should credit be approved as a result of withdrawal from your enrolment, the following Terms apply:
- Your credit may be used against a new enrolment in another Sydney Community College course.
- Materials and consumables purchased as part of an enrolment fee cannot be refunded, and your enrolment credit will be accordingly adjusted.
- No refunds on credits are available.
- All credits expire 12 months after the date of issue.
- An enrolment credit may be used to purchase a gift voucher for future use.
- Applications for an enrolment credit will only be received in writing by way of email to Customer Service.
- A processing fee is applied at checkout for all course enrolments made via the website. If you wish to use your credit without incurring this processing fee, please contact Customer Service to arrange your enrolment. Enrolments processed by the Customer Service team using an approved credit will not incur the processing fee.
Customer Service
Email: customer.service@sydneycommunitycollege.edu.au
Phone: (02) 8752 7555
Policy last reviewed: March 2026
College policies
- Access and Equity Policy
- Certificate of Attendance Policy
- Code of Conduct
- Complaints Policy
- Course Cancellations Policy
- Customer Service Policy
- Digital Accessibility Statement
- Employment Policy
- Enrolment Policy
- Enrolment Credit Policy
- Enrolment Withdrawal Policy
- Environmental Policy
- Gift Voucher Terms and Conditions
- Harassment Policy
- Membership Terms and Conditions
- NDIS Participation
- Payment Plans
- Privacy Policy
- Physical Activity Readiness Questionnaire (PAR-Q)
- Registered Training Organisation (RTO) Policies
- Smoking Policy
- Terms & Conditions
- Work Health and Safety (WHS)
- Working with Children Safety (WWC)Policy